Solarpro is one of the top 10 Solar Energy Companies in APAC in a list published by Energy Business Review. Solarpro was particularly recognised for its expertise in 'Smart' solar systems which enable people to maximise the use of their own solar power.
What We Do That Others Don’t
Free Lifetime Monitoring — We Watch Your System for You
We learned a long time ago that installing a great system is only part of the job. Solar and batteries need to be monitored because problems can go unnoticed for weeks or even months.
When a system is first installed, most homeowners are fascinated by it. They check the app, watch the solar production and keep an eye on how much energy they’re using. But, like any new toy, the novelty eventually wears off.
That’s when a problem can go unnoticed. Often, the first sign is a higher-than-expected electricity bill — by which time you’ve already lost valuable solar production.
That’s where Solarpro’s FREE lifetime monitoring comes in.
We monitor the systems we install so you don’t have to. Our technical team receives alerts when something isn’t operating as it should, allowing us to identify potential problems early and contact you when action is needed.
We have a whole team dedicated to this because we believe monitoring is one of the most important parts of owning a solar and battery system.
What Can Go Wrong?
Even a properly installed system can be affected by things such as:
- Vermin and birds
- Third-party trades
- Hail and severe weather
- Equipment failure
- Accidental or deliberate tampering
Monitoring can’t prevent these things from happening, but it can help us identify a problem before it becomes an expensive surprise.
When we install your system, we connect it to your home internet so it can communicate with us and send alerts. There is just one thing we need from you:
Keep your system connected to your home network.
If your internet connection changes, your router is replaced or the system becomes disconnected from your network, we may no longer be able to receive its alerts.
We’ll help you get it connected in the first place. After that, keeping the connection active is your part of the deal.
Service Crews at the Ready
When something stops working around your home, nobody wants to wait weeks for someone to turn up.
With solar, batteries and EV chargers, getting things working again can be even more important because every day your system is offline can mean another day of buying electricity you could otherwise be generating, storing or using yourself.
More than 20% of our installations now include an EV charger, so we’ve had to rethink how we service them too.
EV chargers need to be tested with an actual vehicle during installation and servicing. Rather than asking you to have your EV available whenever we need to test it, we’re introducing a dedicated fleet of EV service vans.
Our first EV service-specific van is now on the road.
It carries the equipment and an EV needed to test and diagnose EV charging systems — so you don’t need to provide your car.
We’re also progressively replacing our diesel installation fleet with EVs.
Fast response. Properly equipped.
Our service vans are equipped to deal with solar, battery and EV charging issues and get your system back up and running as quickly as possible.
And if you want to know what our customers think about our service, check our Customer Testimonials.
GO LOCAL, GO SOLARPRO
24/7 Emergency Support
Most people don’t realise what changes when a battery with blackout protection is installed.
Your battery and associated equipment can become responsible for managing the electricity supply to your home.
If that equipment stops working, your home may lose power.
And, of course, Murphy’s Law says it’s going to happen on a Friday night.
That’s why Solarpro provides a 24-hour, seven-day emergency support number for our customers.
If your battery-backed home loses power outside normal business hours, you can speak to a human rather than waiting until Monday morning.
Because nobody wants to spend the weekend without power — or discover that the freezer full of food has become a very expensive problem.
We provide the same priority to our hot water customers, whether we’ve installed a heat pump or a smart controller that manages your hot water using excess solar energy.
When you install equipment that controls something as important as your home’s energy, we believe you should be able to contact someone when you need help.
Customer Success — Because Installation Isn't the End
Traditionally, once the installation is finished, the tools go back in the truck, the invoice follows and that’s the end of the interaction. That might have been enough when solar was simply a set of panels producing electricity during the day.
Batteries have changed that.
Modern energy systems can make decisions about when to charge, when to discharge, when to use the grid and when to export energy. EV chargers and smart hot water controls add another layer of control. You shouldn’t be expected to figure all of that out on your own.
We see installation as Part One.
Part Two is Customer Success.
The day after your installation, our Customer Success Team follows up with you. They’re trained in the monitoring platforms and the systems we install and can help you understand how everything works.
They can show you how to get more from your system and help you understand the settings that matter.
Things you might want to learn how to set up:
Time-of-Use Battery Charging
Your battery can be programmed to charge from the grid at selected times. For example, you may want to give the battery a small morning pre-charge before the sun comes up, allowing you to use lower-cost stored electricity during the morning shoulder period.
Depending on your electricity plan, there are also opportunities to charge during periods when electricity is offered at no cost with the Government’s ‘Solar Sharer Offer’. We can help you with that too.
EV Charging Schedules
Your EV charger can also be programmed around your electricity plan and solar production, helping you decide when your car should charge rather than simply charging whenever it is plugged in.
Understanding Your Energy
We’ll also help you understand your monitoring app, so you can see where your energy is coming from, where it’s going and how your solar, battery and home are working together.
Because installing the system is only the beginning.
We intend to be here for the life of it.
10 REASONS WHY TO GO SOLARPRO
Established, trusted local company servicing the Northern Beaches, North Shore and Eastern Suburbs
Vetted and endorsed as a preferred supplier by independent community and environmental groups
24hr SolarEdge system monitoring to reduce the risk of undetected & costly issues
Experts on Smart Solar, giving customers maximum solar power and consumption
One stop solar shop, with large, diverse range of solar products for customer needs
CEC New Energy Tech Approved Seller with accredited installers and 12yr PV System Warranty
High performance, long warranty panels like REC (cutting edge technology).
World leading SolarEdge optimised inverter and quality solar batteries such as Tesla
Top quality fixtures, important to the installation but sometimes scrimped on
Solar Battery optimisation for improved ROI and options to join a VPP
RECOMMENDED | RECOGNISED | REWARDED
SEE WHAT OUR CUSTOMERS HAVE TO SAY IN GOOGLE REVIEWS AND TESTIMONIALS
